Connect Remotely To a TTI Workstation

This help guide covers the two steps necessary for remotely accessing your TTI Windows computer:

Finding your computer name and requesting remote access from Network and Information Systems
Configuring your remote computer to access your TTI Windows computer

Note: The steps and illustrations below are from Windows 10. Different (earlier) versions of Windows may appear slightly different.

Step 1: Finding your computer name and requesting remote access from Network and Information Systems

To request the ability to access a TTI Windows computer from a remote location, you must know your computer name. To find your computer name, please follow the guide and illustrations below.

a) As illustrated below, use the Windows logo key + X keyboard shortcut to open the Windows 10 Quick Menu.

b) As illustrated below, select the option for System.

This will bring up the system menu which will have your device (Computer) name on the first screen as highlighted below. Copy or write this name down for your future reference. You will need it for both the request and during configuration of the remote desktop program at your non-TTI work location.

Note: On Windows 10 systems you can copy and paste the computer name.

c) Send a request to the NIS Help Desk (ttihelpdesk@tti.tamu.edu) requesting remote access capability for your TTI computer. Include the computer name from the above step in your request.

Step 2: Configuring your remote computer to access your TTI Windows computer

a) Find the Remote Desktop Connection application on the computer you want to use to remotely access your TTI computer. This is typically in the Windows Accessories group in your start menu. You can also access it quickly by typing “remote” in the Windows 10 search bar and selecting the Remote Desktop Connection option in the search results.

Note that the process described below of setting up the gateway and login credentials is a one-time process. After you complete this information the first time, you can save the configuration for quick access anytime.

b) When you do, you’ll see an application window as illustrated below. Click the Show Options button as illustrated below.

c) This brings up the configuration options as illustrated below. Click on the Advanced tab (circled in red) to bring up the area you’ll need to configure and click on the Settings button under the “Connect from Anywhere” section.

d) To configure the gateway, click the radio button in front of the second option titled “Use these RD Gateway server settings”. Enter the server name as gateway.tti.tamu.edu. At the bottom of the screen, check the box for “Use my RD Gateway credentials for remote computer”. Click OK and you’ll be returned to the advanced options dialogue box.

e) As illustrated below, under the General tab, enter the TTI computer name you wrote down and kept from Step 1. Also, enter your TTI network user name complete with @tti.tamu.edu.

NOTE: At this point, you may wish to save your configured information. Use the Save As option as illustrated by the arrow in the above picture. You can supply your preferred name and file save location so that you can easily find and access this remote connection at a later time.

f) When you’re ready to start your connection, click the Connect button as highlighted in the figure below.

g) You’ll next see a screen asking you for your password. Enter your TTI network password. You can also check the Remember me box to have this information saved and make it a one-time entry need.

h) You’ll see a screen similar to the below picture as the connection is established. Please note that by default you will need to authenticate your access via the Duo Mobile push method you use for other authentication needs. Passcodes or hardware tokens are not currently supported by Duo Security for remote desktop gateway.

i) Once you accept via Duo Mobile you’ll be presented with a dialogue box similar to the one below. Click Yes to accept and start your Remote Desktop Connection to your TTI computer.

j) At this point you’ll be presented with a full screen view of your TTI computer. Depending on the options you selected earlier, you may have to enter your TTI network password.

Notes:

1) You may want to go to the location you entered in the ‘Save As’ dialogue and drag the .RDP file to your desktop for easy access.

2) A Mac user client for Windows Desktop can be accessed at this location:

https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-mac