How to fix missing notifications for DUO on iOS (iPhone)
Note: Are you missing notifications from the DUO mobile app? iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later.
You may have trouble receiving push requests if there are network issues between your phone and our service. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sorts of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection
To run the tool:
Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account if you aren't receiving push requests.
Next, tap the Get Started button in the "Missing Notifications?" section of the "Account Details" screen.
Duo Mobile performs the test. If any step fails, you'll receive further troubleshooting suggestions. After taking the suggested actions, tap **Run test again* to retry.
If you've tried the suggestions here but can't get Duo Push working or reactivate your device yourself, please contact the TTI Helpdesk to request assistance with the reactivation of Duo Mobile for your device.