Getting Started with Microsoft Teams Calling
What is Microsoft Teams Calling?
Once migrated, you will have a new dial pad within the Teams app and will be able to make and receive calls from your TTI phone number. Teams calling also enables you to customize your phone experience and offers additional functionality.
Here are links to the getting started guide, as well as two very short videos from Microsoft giving the basics of Teams calling:
First things to know about calls in Microsoft Teams (Document)
Get started with Teams Phone in Microsoft Teams (Video)
Microsoft Teams calling made simple (Video)
Things to note about the change to Microsoft Teams Calling:
- Everyone’s number will stay the same (unless it is approved to be changed by a supervisor)
- Dialing extensions (example: 42345) will not work once your number has been converted to a Microsoft Teams number
- You don’t have to “call” employees within TTI – you can simply start a Teams audio or video session with them without dialing their number
- During the transition, TTI employees not yet migrated will need to dial the full 10-digit number to reach you, and vice versa
- Your Cisco desk phones will no longer work once your numbers move to Microsoft Teams. NIS will retrieve the phones after the migration is complete.
Microsoft Teams Calling Features:
- Answer your calls from any device with Teams installed (desktop & mobile app)
- Call 10-digit phone numbers from your TTI phone number
- Customize your voicemail, including your greeting
- Call forwarding, simultaneous ring, and call groups
- Share your phone line with a delegate
- Put calls on hold and transfer calls
- View and add contacts, and easily access your call history
What to look for on your Teams Desktop App:
